About Us


Our agent pool consists of experienced, professional customer journey focussed staff with at least 75% being educated to a degree level. We pay a competitive salary and promising commission structure, in additional to a fantastic working environment that ensures an impressive low attrition rate is achieved (far below industry standards). Our people are our most important asset and we take the time to develop exciting careers within our forward-thinking operation.



We pride ourselves on developing sound, professional, long term, strategic relationships with our clients who see us as a vital extension to their own business enterprise. Our honest approach and high-quality offering enable clients to focus on their core business whilst reducing costs and improving their customer contact experience.

Our impressive omni-channel solution provides a fresh insight into operational processes and compliance strategies, bringing you closer to your valued customers and clients.

We recognise that the people are our business and our most valuable asset, we focus on developing our team to enhance our offering whilst creating careers in our positive, forward thinking environment. This ensures that we deliver on today’s goals whilst building for tomorrows rising stars

We offer a seamless customer experience that reflect and exceed expectations. Our 24/7 service is moulded to individual requirement and offers an impregnable product to every client.



Born and located in Swindon Wiltshire, The Business Generation Group (UK) Ltd was established by Andrew Careswell in 2012. Initially starting with Field Recruitment Ltd, the group has expanded to include TBG:Essentials, TBG:Enterprise and more recently TBG:Engage. The group has been able to use its strengths in supplying to highly compliant industries and B2B/B2C client contact to provide both local and national businesses an important service to assist growth, success and compliance within today’s market.