TBG:E pride ourselves in delivering bespoke, high quality, omni-channel solutions to both our clients and their current customers.

Our team have the experience of representing some of the UK’s most well-known brands and we utilise these skills to create an exceptional customer contact experience.

Whether your requirement is short or long term, we ensure your journey with TBG:E improves your communication with your current and engagement with future customers. We are a genuine extension of your organisation and mirror your company ethos and values delivering the best service for you and your clients.

Our approach is simple and delivered in 3 easy steps:

Our People

Our people are our business and we are only as good as our team. For this reason, we only use proven successful telemarketers with over 75% educated to a degree level. We maintain our team through a competitive salary/bonus, great career opportunities and a great working environment.

The On-boarding Process

We take the hassle out of the onboarding process by providing a dedicated Account Manager, who will handle all of the day to day management of your program. We will meet to discuss your requirement, agree an onboarding programme and utilise technology such as MS Teams to ensure communication is open and maintained at all times.

The Performance

Post “Go Live” your dedicated account manager will review and monitor performance daily, manage the quality control and identify any trends or outcomes that are affecting performance. Our eye for detail will ensure that performance is maintained and maximised whilst giving you the reassurance that we are representing your brand with the quality and respect it deserves.

“We pride ourselves on developing sound, professional, long term, strategic relationships with our clients who see us as a vital extension to their own business enterprise. Our honest approach and high quality offering, enables clients to focus on their core business whilst reducing costs and improving their customer contact experience.

Our impressive omni-channel solution provides a fresh insight into operational processes and compliance strategies, bringing you closer to your valued customers and clients.

We recognise that the people are our business and our most valuable asset, we focus on developing our team to enhance our offering whilst creating careers in our positive, forward thinking environment. This ensures that we deliver on today’s goals whilst building for tomorrows rising stars.”

Andrew Careswell and Lee Marner – Directors

B2B and B2C experts in fields

FINANCIAL COMPLIANCE

PROFESSIONAL SERVICES

SUPPLY CHAIN

CUSTOMER SERVICES

TELEMARKETING

TECHNOLOGY

RISK RESOLUTION

APPOINTMENT SETTINGS

Did you know?

75% of customers will tell friends and family about a positive experience they have encountered whilst dealing with a company.

9/10 customers would not use a company again if they had experienced a poor customer service.

Treating Customers Fairly (TCF) is at the heart of everything we do.

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